Thank you for taking the time to contact McDonald’s. We truly appreciate customer feedback and welcome this opportunity to share some information with you.
As you may not know, approximately 85 percent of McDonald’s restaurants are owned and operated by independent business people. As independent owners, McDonald’s franchise owners have the authority to make certain operating decisions as they relate to their McDonald’s restaurant operations. As such, the decision regarding content shown on televisions in restaurants, is a local restaurant decision and is not mandated by McDonald’s.
Again, thank you for contacting McDonald’s. We hope to have the opportunity to serve you again soon under the Golden Arches.
McDonald’s Customer Response Center
This does not excuse the fact that McDonald’s is not taking a stand against hate and race baiting by allowing these restaurants to air only FNC propaganda, regardless of customer wishes.