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Response Received From Nissan

Visitor submitted response from Nissan:

Thank you for your correspondence to Nissan North America, Inc. dated 08/18/09.

We at Nissan North America, Inc. are very concerned about acceptable advertising environments for programs. Like other advertisers, Nissan North America, Inc. does not participate in the development of scripts for TV. We do have both a professional screening service and our advertising agency monitoring the general content of programs carrying the Nissan message.

We recognize that people have different standards as to the acceptable content, and we are sorry that you found this program in particular to be unacceptable. We appreciate your time and concern in contacting us.

Sincerely,
Nissan North America, Inc.
Jennifer Lamont
Consumer Relations Representative
National Consumer Affairs

Short and to the point – they support Fox News’ hateful and incendiary programming with their advertising dollars. You can use the information above and mention that Chrysler will not advertise on Fox News in your correspondence with Nissan. Here is their contact information:

Nissan
P.O. Box 685003
Franklin TN 37068-5003
(800) NISSAN-1 (800-647-7261)

http://www.nissanusa.com/apps/contactus

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Response Received From Ford Motor Company

Visitor submitted response from Ford Motor Company:

From: crcfmc@ford.com [mailto:crcfmc@ford.com]
Sent: Tuesday, August 18, 2009 8:12 PM
Subject: Ford Motor Company

Thank you for contacting the Ford Motor Company Customer Relationship Center regarding Ford’s television advertisement.

We believe one of the most effective ways to connect with customers and generate mass awareness of our products is through television advertising. We treat our purchase of commercial time as we do any other prime time, mainstream television program.  By buying commercial time on top-rated shows, we are not making judgment on the specific content of the show but simply making an optimized attempt to reach our many customers through award-winning television programming.  Ford Motor Company values the opinions and sensibilities of our customers worldwide and will continue to try to place advertising on programs that reach and appeal to our diverse customer base.

Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry.  Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday.  Hearing-impaired callers with access to a TDD may contact 1-800-232-5952.

Sincerely,
Joy
Customer Relationship Center
Ford Motor Company

Obviously Ford has chosen to support Fox News’ biased and incendiary programming. You can use the information contained in the email above to tailor your communications to Ford. You may also want to mention that Chrysler will not advertise on Fox News. Here is Ford’s contact information:

Ford Motor Company
P.O. Box 6248
Dearborn, MI 48126
800-392-3673
Customer Relationship Center:
crcfmc@ford.com

http://www.ford.com/owner-services/customer-support/contact-ford

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An Honest Response From Sargento re: Glenn Beck

I stumbled across the following email response from Sargento, which is much more direct than their previous response we received:

We appreciate your sharing your concerns about our advertising. Our organization remains true to its mid-western roots and values. Some would say that means we’re conservative. In the end, we hold true to our nation’s heritage that values free expression of varying political opinions. We advertise on Fox News, however, we felt Glenn Beck went too far when he suggested poisoning someone with whom he disagrees. Rhetoric that reflects action that would result in the death of someone is never acceptable to us. Therefore, we have advised our advertising agency that they should reallocate our Fox News buy among other Fox News programs.

Our wish overall is to move beyond the conversation about politics and focus on our primary mission to bring consumers great cheese products. We don’t want to be associated with inflammatory speech used by either liberal or conservative talk show hosts. Again, thank you for taking the time to share your views with us.

Pat Lombardo
Sargento Consumer Affairs Department

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Chrysler: No Plans To Advertise on Fox News

A Chrysler Group Communications representative, Jodi Tinson, stopped by FoxNewsBoycott.com this morning and left the following comment – reposted below from the comments section here.

I would like to correct the response from our Customer Call Center regarding our advertising on Fox News. Chrysler had previously bought time on Fox News as part of a national news advertising buy. This media flight ended on July 31. There are no plans to advertising on Fox News in the future.

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GEICO’s Response to Fox News Supporter

The following is a response from GEICO to a Fox News / Glenn Beck supporter who contacted GEICO about pulling their ads from Glenn Beck’s show.

Hi, my name is Terri Kliskey and I will be happy to assist you today.

If the inflammatory nature of the comments on a program overshadows our message and causes GEICO to be drawn into a national debate, we are likely to reconsider where we place our marketing messages, which is what we did.

GEICO delivers very important messages through its major marketing campaigns: we’re saving customers’ dollars, we’re easy to do business with, we’re looking out for our policyholders. That’s what we hope the public hears and sees and focuses on.

As a company, we do not take positions on controversial issues.

As an advertiser, while a national debate on issues can be healthy and appropriate, we don’t see ourselves in the role of taking part in those debates.

Our business is auto insurance. We want to bring people value and we attempt to reach large audiences with that message.

It is of little benefit to us if a program gets so much attention that our message is drowned out.

GEICO Corporate Communications

For all future requests, please log into our Policyholder Service Center with your activated password and click on the appropriate link.  Thank you in advance for your patience and understanding.

Sincerely,

Terri Kliskey
GEICO: Internet Service Representative

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Response Received From Chrysler

Visitor submitted response from Chrysler:

From: customerassist customerassist@chrysler.com
Sent: Friday, August 14, 2009 8:20 AM

Subject: Re: Chrysler Group LLC Customer Assistance

Thank you for contacting the Chrysler Customer Assistance Center.

In response to your email, we would like to inform you that we appreciate the time and effort you have taken to express your concerns to us and we appreciate your feedback with regards to the Fox News program.  The advertising that appeared on Mr. Beck?s show was part of a media buy on national news programming that was purchased more than a week before it actually aired.

It is important to recognize there are multitudes of individuals that have different preferences in television programming.  Like other companies and auto manufacturers, the brands of Chrysler Group advertise using a wide variety of programming as well as both print and web-based mediums.  From trends in popular culture to feedback from both our customers and dealer network, we are constantly evaluating decisions and ideas as they may relate to where the future advertising dollars will be committed.  We take this approach to reach a diverse and broad audience with information about our products.

Considering these factors, we plan to continue our commitment to advertising on a diverse range of programming.  We do this not with the intent to offend, but with an appreciation for diversity in consumer viewing preferences.

Chrysler Group has a long history of supporting America through the innovative products upon which so many people rely.  Whether it’s long-term product durability, design, utility, or the comfort, convenience and security that is synonymous with our minivans, we are proud of our heritage.  As we look forward to the future, we know that Americans will continue to look to us to provide them with both safe and reliable vehicles to meet their transportation needs.

Thank you again for sharing your thoughts with us.  Your opinion is very important and your dissatisfaction has been noted.

Thanks again for your email.

Sincerely,
Angela Thomson
Customer Service Representative
Chrysler Customer Assistance Center

Obviously, this response is less than satisfactory. Keep the pressure on Chrysler. Here is their contact information:

Chrysler
Chairman: C. Robert (Bob) Kidder
CEO and Director: Sergio Marchionne
SVP and CFO: Ronald E. Kolka
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
1000 Chrysler Dr.
Auburn Hills, MI 48326-2766
MI Tel. 248-576-5741
1-800-992-1997
customerassist@chrysler.com

http://www-5.chrysler.com/webselfservice/chrysler/index.jsp?screenName=customer&country=us&emailUrl=goToEmailForm(%27R%27)

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Walmart, CVS, Best Buy Pull Ads From Glenn Beck’s Show

As mentioned yesterday, GMAC Financial Services pulled their ads from Glenn Beck‘s show on Fox News. Joining them, and rounding out the count to 20 advertisers lost, are WalMart, CVS and Best Buy.

And that’s not all. Here is a complete list of the eight latest companies to pull their ads from Glenn Beck:

  • Allergan (maker of Restasis): “We reviewed our commercial schedule, and based on your feedback, we’ve put any programming featuring Glenn Beck on our “do not air” list. This means that you will no longer see any Restasis ads during programming featuring Glenn Beck. Thanks again for bringing this to our attention.”
  • Ally Bank (a unit of GMAC Financial Services): “Ally advertises on a broad spectrum of programs to reach our potential customers. Our advertising is not an endorsement of editorial content on any program. We have ceased to advertise on the Glenn Beck program.”
  • Best Buy
  • Broadview Security: “Given the considerations, we have requested of Fox News not to include us in the rotation that would have our commercials running on Glenn Beck’s show.”
  • CVS: “While advertising on Fox is part of our communication plan, we had not requested time on Glenn Beck’s show specifically. We have instructed our advertising agency to inform Fox to ensure Glenn Beck’s program is not part of our advertising plan.”
  • Re-Bath: “…We are no longer airing our commercials on the Glenn Beck Show…”
  • Travelocity: “We did not specifically place our ad on the show. We buy ads in bulk and then they are placed somewhat randomly. However, we have now specifically asked that our ads do not appear during this show.”
  • Wal-Mart: “Walmart today confirmed the retailer pulled ads from the Glenn Beck show on August 3rd,”

Keep in mind that, while this is a step in the right direction, they do still advertise elsewhere on Fox News Channel.

Original Story

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Glenn Beck Loses Another Sponsor – GMAC Financial Services

Spokesperson for GMAC Finanacial Services, Sue Mallino, confirmed that they have pulled their ads off of Glenn Beck‘s show on Fox News Channel; however, she did not comment as to whether it was because of Beck’s racial comments about President Obama.

GMAC Financial Services joins a growing list of advertisers who have recently abandoned Beck’s television show, including ConAgra, Roche, Sanofi-Aventis, RadioShack, Men’s Wearhouse, State Farm Sargento, LexisNexis-owned Lawyers.com, Procter & Gamble, and Progressive Insurance.


Original Story

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Response Received From Nestle

Visitor submitted response from Nestle:

From: nestlebaking@casupport.com
Sent: Thursday, August 13, 2009 1:32 PM
Subject: Response from Nestlé Baking

Thank you for contacting Nestlé® Baking Products.

We are committed to protecting and maintaining the longstanding heritage and quality image of Nestlé and its brands. Although we work with a number of third parties and outside spokespersons as part of our promotional activities, it is essential to make clear that their personal comments, apart from our brands, are not representative of Nestlé.

We appreciate your interest and hope you will visit our website often for the latest information on our products and promotions.

Sincerely,
Tara Williams
Consumer Response Representative

This is a a typical neutral, take no responsibility, response. Here is their contact information:

Nestlé USA, Inc.
Chairman and CEO: Brad Alford
SVP and CFO: Dan Stroud
GLOBE Executive and CIO: Kimberly (Kim) Lund
800 N. Brand Blvd.
Glendale, CA 91203
CA Tel. 818-549-6000
Toll Free 800-225-2270
Fax 818-549-6952

http://www.nestleusa.com/Public/ContactUs.aspx

Nestle also owns PowerBar, Perrier, Purina, Gerber and several other brands.

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Response Received From State Farm

Visitor submitted response from State Farm:

From: Jairon L Wills jairon.l.wills.b92k@statefarm.com
Sent: Wednesday, August 12, 2009 12:59 PM
Subject: Comments/Suggestions/Unauthenticated

Thank you for your recent e-mail concerning State Farm’s advertising on the Fox network.

We have a policy of not advertising on political or opinion programming.  We have corrected this issue and have taken steps to make sure it does not happen again.

Understanding our millions of customers and thousands of associates hold a full spectrum of views on political issues, State Farm has a long-standing practice of not advertising in political discussion programming regardless of a program’s political point of view.

Because of the recent situation, State Farm is now evaluating its commercial placement practices to ensure its political issues advertising guidelines are maintained.

Thank you for your e-mail and your continued support of State Farm Insurance, both are greatly appreciated.

Sincerely,
Jairon L. Wills
Executive Customer Service Supervisor
State Farm Insurance

This is, in my opinion, an above average response, though it does not say whether they have removed their ads from Fox News Channel, or just political shows.

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ConAgra, Roche, Sanofi-Aventis and RadioShack Pull Advertisements from Fox News Channel’s Glenn Beck

Latest Group of Advertisers Joins Growing List of Companies Distancing Themselves from FNC Anchor

OAKLAND, Calif.—ColorOfChange.org this week received confirmation from four more companies – ConAgra (maker of Healthy Choice products), Roche, Sanofi-Aventis, and RadioShack – pledging to pull their ads from Fox News Channel’s Glenn Beck show. These new defections come on the heels of reports that Men’s Wearhouse, State Farm and Sargento also pulled their ads in recent days. They join LexisNexis-owned Lawyers.com, Procter & Gamble, Progressive Insurance, SC Johnson and GEICO, who all pulled their ads from Glenn Beck after the news host called President Obama a “racist” who “has a deep-seated hatred for white people,” on “Fox and Friends.”

“…Upon review of this particular program, we have discontinued our advertising for all ConAgra Foods products during its airing,” said Stephanie Childs, spokesperson for ConAgra Foods, in an email to ColorOfChange.org. “We share your commitment to diversity in all areas of life and appreciate you sharing your concerns with us.”

“We have specified that our ads will no longer run on Mr. Beck’s show,” said Sean Connor, Manager of Media Services and Purchasing for Sanofi-Aventis, in an e-mail to ColorOfChange.org. “We have included this show on a list of programming that should not be utilized within the Fox network buys. Thank you for drawing our attention to this matter.”

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ColorOfChange.org’s Efforts Against Glenn Beck Sponsors on Countdown

Keith Olbermann addressed the several companies who pulled their ads from Glenn Beck‘s show on Fox News, thanks to the efforts by ColorOfChange.org. Thank you to the people at ColorOfChange.org for the great work!

YouTube Preview Image

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Response Received From Men’s Wearhouse

Visitor submitted response from Men’s Wearhouse:

From: Stringer, Matthew (MS38) <MS38@tmw.com>
Subject: RE: Our Company
Date: Tuesday, August 11, 2009, 8:31 PM

Thank you for contacting Men’s Wearhouse and bringing to our attention  your concerns with Fox News. While we support free speech and do not make advertising decisions based on our own personal ideologies, after reviewing Glenn Beck’s recent incendiary comments we have decided  to remove our advertising from his program. We hope that this decision will allow you to continue to patronize Men’s Wearhouse. I would encourage you to please share our decision with anyone else who may have expressed a similar concern.

Sincerely,
Matt Stringer
vp marketing/creative services

This is a great response, but, again, it looks like it’s just for Glenn Beck’s show & not FNC in its entirety. Hopefully, if we keep the pressure on, that can happen. Here is their contact information:

Men’s Wearhouse
Customer Relations
6380 Rogerdale Rd
Houston, TX 77072
1-800-851-6744
Fax us at: 281-776-7038
http://www.menswearhouse.com/webapp/wcs/stores/servlet/ContactUs_-1_10601_10051_10721_10652_10652#email

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Response Received from United Parcel Service (UPS)

Visitor submitted response from UPS:

From: customer.service@ups.com [mailto:customer.service@ups.com]
Sent: Tuesday, August 11, 2009 4:19 AM
Subject: General / General

Thank you for your e-mail regarding our recent advertising on Fox. We value your input and take your comments very seriously.

UPS is very sensitive to the type of television programming with which we associate our messaging. While our advertising schedules are purchased months in advance, we work with our agencies to monitor programming for offensive, inappropriate or controversial content as our schedules run. We do not, however, always have complete visibility into which programs will be promoted in purchased shows.

Occasionally, our advertising ends up near polarizing content. If we find that this becomes a consistent pattern, we will re-evaluate our commitment to particular programs or networks.

Please contact us if you need any additional assistance.

Shelly L.
UPS Customer Service

I hope they do reevaluate their decision to advertise on Fox News; however, that is not much of a response… Keep the pressure on. Here is their contact information:

United Parcel Service of America, Inc. – UPS
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta , GA 30328
customer.service@ups.com

https://www.ups.com/upsemail/input?loc=en_US&reqID=SUP

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Response Received From Sargento Foods, Inc.

Visitor submitted response from Sargento Foods, Inc.:

Subject: RE: Sargento Contact Us
Date: Tue, 11 Aug 2009 13:57:45 -0500
From: Ask_Us@sargento.com

We deeply appreciate your reaching out to us and sharing your comments and concerns about Sargento ads appearing during “The Glenn Beck Show.” We sat down with the marketing department to talk about it and I learned that we buy time periods not specific programs. But in any event, they’ve made the decision to exclude that program from our future ad rotation. Simply stated, Sargento ads won’t be airing during that show. Again, thanks for contacting us.

Pat Lombardo
Sargento Consumer Affairs Department

Keep in mind that they only stated that they are pulling ads from Glenn Beck’s show, not from the Fox News Channel. Please keep the pressure on. Here is their contact information:

Sargento (Corporate Offices & Manufacturing)
One Persnickety Place
Plymouth, WI 53073
(920) 893-8484
(800) 558-5802
FAX (920) 893-8399
(1-800-243-3737)
http://www.sargento.com/contact/

If you receive a response, please forward it, so it can be shared.

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